Below are common questions asked by prospective customers and students.

Courses


I'm not a healthcare professional and I need a CPR/AED. Which course do I need?

If you are not a healthcare professional, Heartsaver CPR/AED is probably best for you. Public safety and medical professionals usually need to complete a Basic Life Support course. Check with your employer or credentialing agency if you are unsure of which certification you need.


I'm not a healthcare professional, but I need a First Aid class. Do you offer a class I can take?

Yes, we do! First Aid is often needed in the fields of construction, manufacturing, and utilities. We will teach you how to respond to various situations including medical, injury, and environmental emergencies. The American Heart Association’s First Aid Course satisfies training requirements for First Aid per the Occupational Safety and Health Administration (OSHA). The link below provides information pertaining to OSHA related requirements in the workplace:

https://www.osha.gov/Publications/OSHA3317first-aid.pdf

Compliance with safety regulations and implementation of safety program may allow for credits/debits on worker’s compensation premiums. This is no guarantee with every company and policy, as each is different.


Which course should a daycare provider take?

The Pediatric First Aid & CPR/AED course would best suit the provider’s needs by fulfilling regulatory requirements required for child care workers in all 50 states. The Heartsaver First Aid & CPR/ AED is also acceptable. Check with your employer if you are unsure of which certification you need.

Below is a link of Training Requirements posted by the NC Division of Child Development and Early Education:

Be a Smart Consumer of First Aid and CPR Training


I'm a new parent and would like to learn about how to help children and infants in an emergency. Is there a class that focuses on younger people?

Our Pediatric First Aid & CPR/AED class is what you need! The focus of this class is providing care to children and infants. Adult emergency care is not covered in this course.


My company requires that we are certified in Bloodborne Pathogens. Do you have a class that meets OSHA requirements?

Yes, our Bloodborne Pathogens training meets OSHA requirements when paired with site specific instruction.


What classes do you offer in Spanish?

We offer Basic Life Support for those going into or working in a healthcare related field. We also offer Heartsaver CPR/AED & First Aid in Spanish. This class is designed for people who are interested in learning CPR for their personal knowledge or perhaps to meet a job requirement.


Is BLS included in the ACLS or PALS course?

Though both ACLS and PALS courses review BLS skills, it is expected that the students are already proficient in BLS skills. You will not receive a separate BLS card in addition to the certification card for the course completed.


Is BLS a prerequisite for ACLS?

A current BLS course completion card is not required as a requisite for ACLS, however, you are required to show competency of BLS skills within the ACLS course.

eLearning


Can I take a CPR course online?

The AHA offers eLearning courses called HeartCode that require you to participate in an interactive online portion and perform HeartCode Skills Session. This teaching method is also known as hybrid or blended learning. MedUltra Learning can help you find to HeartCode you need and can schedule your skills session.

HeartCode are divided into three parts which as all required in order to receive your certification card:

Part 1 - The online portion taken through the AHA which includes an exam and will produce a Certificate of Completion (Required before proceeding with Parts 2 & 3)

Part 2- Hands-on skill practice with an AHA Instructor

Part 3- A skills test with an AHA Instructor

Most employers require a certification upon completion of the CPR course you are taking. CPR courses taken 100% online are likely not compliant because of the lack of hands-on practice. AHA HeartCode CPR courses meet most employer requirement because of the blended training and requiring in-person hands-on practice after completion of the hybrid course. Make sure your employer allows hybrid learning as some require in-class training only.


What is a HeartCode Hands-On Skills Session?

This is Part 2 & 3 of the online HeartCode courses. First, you complete the online component of your course which can be found at onlineaha.org. After successful completion of the online class, you will receive a completion certificate. Please save and print the certificate to send to us with your registration.

Next, schedule a HeartCode Skills Session with us. We will then complete the hands-on skills required to finish your course and obtain your AHA card in that discipline.

Course Certification Cards


When should I renew my certification?

Course completion cards are valid for two years through the end of the month of when the course completion card was issued.


Are AHA completion cards accepted in all 50 states?

Yes, AHA cards are accepted in all 50 US states.


I've taken an AHA course within the past two years and I've lost my course completion card. How do I get a replacement card?

You will need to contact your training center that issued your course completion card in order to obtain a new one. Fees may apply.


It's been more than two years and my card is expired. What should I do?

MedUltra Learning, LLC offers many American Heart Association courses. Please review our course list and please contact us at 919-998-8490 or e-mail us at info@medultralearning.com


When can I expect to see my course completion card?

You will receive your certification card within twenty business days of successful course completion. If your employer requires proof of your course before your card can arrive, MedUltra Learning will provide a letter confirming successful completion of your AHA course.

For a completion letter, contact us with the date and location of your course along with information of who your letter needs to be addressed to. Upon confirmation, we will reply with a PDF of your letter from MedUltra Learning.


Does my AHA course completion card certify me to do all of the skills I learn within my course?

No. The AHA course completion card acts as verification that at the time of course completion the student was able to perform the skills satisfactorily.

Registration


How do I register for a course?

You can contact Medultra Learning in one of three ways. Our fillable Registration Form can be found by clicking on the Register link and scrolling to the bottom of the page. If you have any questions and would like to speak directly to someone who can answer them, please call us at 919-998-8490. If email is your preferred method of communication, please email us at info@medultralearning.com and we will respond as soon as possible.


I need a class that is outside of regular Monday through Friday business hours. Can you provide this?

Absolutely! We understand hectic lifestyles and work schedules. In addition to courses being offered during daytime hours, we also can provide them on nights and weekends.


Why are provider manuals required?

Provider manuals (student workbooks) are required for all American Heart Association Courses, not just for AHA courses provided by MedUltra Learning. It is also against the AHA policy for us to loan the manuals to the student for the duration of the course. We require students bring the manuals to class in order to stay compliant with the AHA’s policies by allowing students to prepare for class, have a resource during the class, and allow you to review afterwards. After completion of the course, you will have a book to review the content from the course and freshen up on your life-saving skills until you are due for renewal.


Where do I get the required provider manual for my course?

AHA provider manuals are sold by several authorized distributors. You can also find used books online, however, we strongly suggest that you verify the book is current. We also accept eBooks, which can be loaded onto your tablet or computer. AHA Product numbers and ISBN numbers for the provider manual you may need is listed under the course description of each class. You can find links to distributor companies and how to order eBooks here.


What is the minimum age to learn CPR?

The AHA has no minimum age requirement on learning CPR. Children as young as nine years old have been found to learn and retain content from CPR class, however, performing quality CPR is determined more on body strength rather than the age of the student.


Who will be teaching my course?

Our instructional team consists of educators with various healthcare backgrounds. Your instructor will be a Certified AHA Instructor in the course discipline being taught.


What should I wear to class?

Our courses require hands-on practice sessions to perform skills. We suggest wearing something comfortable and loose. You will be practicing skills that require kneeling, bending, standing, and lifting. If you have any physical conditions that might prevent these activities, please tell one of the instructors. The instructor may be able to adjust the equipment to accommodate you.


How can I share feedback about a course I took with Medultra Learning?

The link to our Testimonials page can be found on the navigation bar. We would love to hear from you and all about your experience with us! There is an easy-to-use fillable form on that page for you to provide your feedback.  


Does my AHA course completion card certify me to do all of the skills I learn within my course?

No. The AHA course completion card acts as verification that at the time of course completion the student was able to perform the skills satisfactorily.